HorizonCare and Education: Neutral Vend Solution: Supporting challenging environments with a highly response service delivery requirement
Health & Care
HorizonCare and Education: Neutral Vend Solution: Supporting challenging environments with a highly response service delivery requirement
HorizonCare and Education: Neutral Vend Solution: Supporting challenging environments with a highly response service delivery requirement
Horizon Care and Education works closely with local authorities and professional bodies to provide strategies, support and solutions to some of the most difficult challenges involving children and young people.
Horizon Care and Education’s aim is to ensure that each child and young person is placed in an environment that suits their individual care and educational needs.
Requirements
With expanding services, Horizon Care were seeking greater controls and visibility of agency spend while ensuring the acquisition of work seekers with appropriate skills, at safe levels. Their requirement of roles was of skill-short environments to deliver ever more complex and personalised care to children and young people. Supplier engagement was ad hoc, and agreements made at a localisation level had no central visibility of supplier discussion and agreements.
Solution
Retinue provided solutions with a dedicated supplier strategy to engage all existing suppliers, streamline processes and onboard the new supply chain via the retinue platform, centralising information for better visibility and control. The implementation of a Neutral Vendor workforce solution for all temporary agency roles across all 3 Horizon business divisions; Education, Residential and Transitional Services. The implementation of the Retinue proprietary technology offering a single platform to raise requisitions, timesheet approvals, manage compliance documents and provide a single consolidated invoice for all temporary agency.
Results
- Overall Fill rates: 97% (Client KPI target 95%)
- Supplier Rate Saving Using Tiering Structure: £ 668,515
- Client Saving: 3.7% of 1.9million spend (last 8 months)
- Monthly MI reporting with quarterly business reviews
- Wide Awake Support 24/7 365 days of the year
- 10% Gainshare
Retinue’s project team have maintained open channels of communication throughout the implementation project and have delivered a thorough, proactive and non-disruptive implementation despite the challenges presented by covid. Updates are communicated frequently between the project team and the internal stakeholder group and transparency has been a consistent feature or Retinue’s approach. I can without hesitation attest to Retinue’s ability to remote-manage a large-scale complex service transition with minimal on-site time.
Peter Scanlon, PMO, Horizon Care